Building a dialogue with a client is an integral part of the work of lawyers, attorneys and mediators. The familiarity of this format of interaction, however, does not deprive it of certain difficulties.
An expert in the field of conflict resolution tells how to prepare for the first meeting with the client, how to identify his needs and interests, what methods of conflict resolution exist, and finally, how to use the tools of the negotiation table to bring negotiations to the desired result.